Yotpo Social Q&A enables visitors and prospective buyers to get real-time answers from store owners and past buyers. Questions will be directed to the store owner and to customers who had previously purchased the product. Q&A API endpoints allow you to retrieve Q&A data and create questions and answers.
Q&A are shown as part of the on- site widget, on a separate tab from the reviews.
Q&A endpoints
| Call | Description | Documentation |
|---|---|---|
| GET /products/app_key/sku/questions | Retrieve questions and answers for a given product using the product SKU number. | Retrieve questions and answers for a product |
| GET/products/{app_key}/{sku}/qna_bottomline: | Retrieve the bottom line for a given product using the product SKU number. The bottom line will return the total questions and total answers for the desired product. | Retrieve the bottom line for questions and answers |
| GET /apps/:app-key/questions.json | Retrieve all questions for the designated account per Yotpo account API key. | Retrieve all questions |
| POST/questions/:question_id/answers | Create a public or private answer to a specific question per question_id | Create an answer to a question |
| POST /questions | Create and send a question without sending your customer a confirmation email. | Create a question (without sending a confirmation email |
| POST/questions/send_confirmation_mail | Create and send a question which requires email confirmation. | Create a question (with confirmation email) |
| POST /answers/answer_id/vote/vote_type | Vote up or down on a particular answer to a question by answer_id | Vote on answers |
Note:
Use the Retrieve questions and answers for a product endpoint to retrieve an
answer_idparameter.Use the Retrieve all questions endpoint to retrieve a
question_idparameter.