About Q&A

Yotpo Social Q&A enables visitors and prospective buyers to get real-time answers from store owners and past buyers. Questions will be directed to the store owner and to customers who had previously purchased the product.

Q&A are shown as part of the on- site widget, on a separate tab from the reviews.

Q&A API endpoints allow you to retrieve Q&A data and create questions and answers.
See the breakdown below for a detailed description of each endpoint and its functions.

Call

Description

Documentation

GET /products/app_key/sku/questions

Retrieve questions and answers for a given product using the product SKU number.

Retrieve questions and answers for a product

GET/products/{app_key}/{sku}/qna_bottomline:

Retrieve the bottom line for a given product using the product SKU number. The bottom line will return the total questions and total answers for the desired product.

Retrieve the bottom line for questions and answers

GET /apps/:app-key/questions.json

Retrieve all questions for the designated account per Yotpo account API key.

Retrieve all questions

POST/questions/:question_id/answers

Create a public or private answer to a specific question per question_id

Create an answer to a question

POST /questions

Create and send a question without sending your customer a confirmation email.

[Create a question (without sending a confirmation email)](https://apidocs.yotpo.com/reference#draft-create-question-without-sending-confirmation-email

POST/questions/send_confirmation_mail

Create and send a question which requires email confirmation.

Create a question (with confirmation email)

POST /answers/answer_id/vote/vote_type

Vote up or down on a particular answer to a question by answer_id

Vote on answers

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Note:

Use the Retrieve questions and answers for a product endpoint to retrieve an answer_id parameter.

Use the Retrieve all questions endpoint to retrieve a question_id parameter.